Terms of Service
Covers user conduct and account suspension rules; references this privacy policy for data handling and dispute resolution tied to account records.
LEGAL REFERENCE
How We Protect Your Privacy on luna bet
Your account information, payment details, and gaming activity remain private and secure. We've built our privacy framework around how you deposit via JazzCash, Easypaisa, SadaPay and Raast, how...
Encrypted account accessPayment data isolationNo third-party sellingPakistan player focusWithdrawal verification
What We Collect and Why
When you open an account, we collect your name, email, phone number, and identity verification documents required by Pakistani financial regulations. During gameplay, we log your session duration, game choices, bet amounts, and account balance for audit and fraud prevention. Payment data—your JazzCash, Easypaisa, SadaPay or Raast transaction IDs—is retained only as long as needed to process withdrawals and reconcile statements. We
do not sell, rent, or share your personal information with marketing firms or data brokers. Your gaming history remains within luna bet's systems in supported regions where local law permits our operation. Third-party service providers (payment processors, hosting vendors, live-stream studios) may access limited data only to fulfil their contracted roles and are bound by confidentiality agreements.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PRIVACY QUESTIONS
Contact Our Privacy Team
If you have questions about how we handle your data, want to review what information we hold, or need to update your privacy settings, reach out through any of these channels. Our support team responds within 24 hours during Pakistan business hours.
Team online
Email Support
Send your privacy inquiry to our data protection officer at [email protected]. Include your account username and the specific data concern. We'll respond with full details and next steps.
Live Chat
Open your account and click the chat icon in the lobby. Our team can walk you through your privacy settings, data access requests, or account deletion in real time.
Account Settings
Log in and visit Settings → Privacy & Data. You can download your account information, request data deletion, or adjust notification preferences directly without contacting support.
SECURITY & VERIFICATION
How We Verify and Protect Your Data
Our privacy practices are built on transparent verification and technical security. Every account is tied to identity documents checked against Pakistani financial registries. Payment flows use encrypted tunnels between luna bet and...
Identity Verification
We cross-check your provided name and contact details against Pakistani government registries and payment-provider databases to prevent duplicate accounts and fraud.
Encryption Standard
All data in transit uses TLS 1.2 encryption. Your password is hashed and salted; we never store it in plain text or transmit it back to you.
Session Management
Your login session automatically expires after 30 minutes without activity. You can also force a logout from all devices by visiting your account security panel.
Audit Trails
Every withdrawal request, payment method change, and login from a new device is logged. You can review this activity history in your account at any time.
Payment Isolation
Your JazzCash, Easypaisa, SadaPay and Raast details are never stored on our servers. Each transaction is processed through encrypted tokens and deleted after reconciliation.
Compliance Records
We maintain detailed compliance documentation for each deposit and withdrawal to meet Pakistani financial reporting requirements and regulatory audits.
CONSISTENCY ACROSS LUNA BET
Privacy Standards Across All luna bet Pages
Whether you're reading our terms, bonus policy, or gameplay guides, our privacy commitment stays the same. Every page and every player gets the same data protection level.
Cookie & Tracking Policy
Details how we use session cookies for gameplay continuity and analytics cookies (anonymised) to improve site speed and game selection, always with opt-out options.
Bonus & Promo Policy
Explains how promotional data—your bonus history, wagering records—is managed under the same privacy framework as your main account profile.
Payment Methods Policy
Outlines how JazzCash, Easypaisa, SadaPay and Raast payment data flows through encrypted channels and is deleted after transaction reconciliation, no long-term storage.
Account Deletion Policy
If you request permanent account closure, we remove all personal identifiers within 30 days. Regulatory records (tax, AML) are retained only as Pakistani law requires.
Dispute & Withdrawal Policy
When disputes arise, we reference your full account history under privacy protections. Your gaming and payment logs remain confidential even during investigations.
App Privacy Notice
Our mobile app (iOS/Android) applies the same encryption, session management, and data isolation as the desktop site. App-specific permissions are explained on install.
What Privacy Means for Your luna bet Experience
Privacy on luna bet is not hidden in the fine print—it shapes every interaction you have. Your account dashboard shows you exactly what data we hold...
Account Dashboard
Log in and see your full profile: registered email, phone, identity status, and account creation date. Edit any detail directly; changes take effect immediately.
Login History
View every login attempt, successful session, and device used to access your account. Suspicious activity can be reported and logged sessions terminated.
Payment Ledger
Your deposit and withdrawal records are stored in your account indefinitely. Download statements showing JazzCash, Easypaisa, SadaPay or Raast transaction IDs and dates.
Notification Control
Choose which privacy-related alerts you want (new login, payment request, account change). Disable or re-enable notifications from your settings without losing account access.
Device Management
See all devices and browsers linked to your account. Remove any device remotely, forcing immediate logout from that device across all sessions.
Data Export
Request a full copy of your personal data, gaming history, and payment records in a portable format. We compile and send it within 7 business days.
Frequently Asked Questions About Your Privacy
We delete your name, email, phone, and gaming history within 30 days of closure. Payment and tax records required by Pakistani law are retained for seven years, but are no longer linked to your account. You can request verification of deletion by emailing [email protected].
Yes. Go to your account Settings → Privacy & Data and click 'Export My Data'. We'll compile your profile, login history, gaming records, and payment ledger into a downloadable file within seven business days. No charge for this request.
No. We do not sell, rent, or lease your personal information to any marketing company or data broker. Third-party vendors (payment processors, hosting providers, live-stream studios) access only the data they need to fulfil their contracted service and are bound by strict confidentiality.
Payment details are never stored on luna bet servers. Each transaction uses an encrypted token that expires immediately after processing. We retain only the transaction ID and date for reconciliation and withdrawal verification. Your actual account numbers and PINs remain with your payment provider.
Contact our privacy team immediately at [email protected] or use live chat. We investigate within 24 hours, review your login history, and can force logout from all devices. If fraud is confirmed, we refund unauthorised transactions and secure your account pending resolution.
We use session cookies to keep you logged in during gameplay and analytics cookies (anonymised, no personal ID) to measure site speed and game popularity. You can disable non-essential cookies in your browser settings without losing account access, though site performance may slow.
Yes. Email [email protected] and request 'data minimisation'. We'll limit our use of your information to account operation, payment processing, and legal compliance only. This does not affect your ability to play or withdraw winnings.