Slots & Live Tables
Both are governed by the same account rules. Winnings from slots carry the same payout eligibility and withdrawal terms as cash from live casino rounds.
LEGAL REFERENCE
Terms & Conditions That Shape Your Account
When you open an account with us, you're agreeing to a framework that protects both you and the platform. Our terms cover account access, deposit and withdrawal rules...
Account Security StandardsPayment & Withdrawal RulesGameplay & Betting LimitsDispute Resolution Process
What Our Terms Cover
Your account with luna bet operates under terms that define eligibility, account ownership, and acceptable use across our slots, live tables and sportsbook. We require accurate identity information at registration and verify deposits through JazzCash, Easypaisa, SadaPay and Raast. Withdrawals are processed to the same payment method used for deposits, and account closures follow a defined cooling-off period. These terms apply where
local law permits operation in supported regions. We reserve the right to suspend or terminate accounts that breach our terms, including multi-accounting, bonus abuse, or funds misuse. All gameplay is subject to our house rules, which apply uniformly across all game types.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
DISPUTE SUPPORT
How We Handle Account Issues
Team online
Chat Support
Reach our team through in-app chat for immediate help with account access, payment questions, or gameplay disputes. Response time averages under 5 minutes during active hours.
Email Escalation
Submit formal complaints or detailed account disputes via email. We review and respond within 24 business hours with documented findings and resolution steps.
Account Centre
Access your transaction history, payment records and account statements directly from your dashboard. All records are timestamped and available for review anytime.
OPERATIONAL TRANSPARENCY
How We Ensure Fair Terms
Independent RNG Audits
All slot and table games use certified random-number generators verified by third-party auditors. Audit certificates are available on request and cover all headline titles.
Live Table Streaming
Our live casino streams are transmitted in real time from licensed facilities. No delays, no replays — what you see on screen is what's happening at the table right now.
Payment Reconciliation
Every deposit and withdrawal is reconciled against your account ledger within minutes. You can see the exact moment each transaction clears and appears in your balance.
Terms Document History
We maintain a dated archive of all previous terms versions. If we change our policy, the effective date and reason are published in advance whenever legally possible.
Account Activity Log
Your account shows a complete log of logins, deposits, withdrawals and game sessions. You can download this log at any time for personal record-keeping or dispute evidence.
Verification Consistency
Account verification follows the same process for all players. No hidden fast-track tiers or preferential verification — everyone follows the same identity and payment checks.
POLICY ALIGNMENT
How These Terms Align Across the Platform
Sportsbook Bets
Sportsbook wagers use the same account wallet and withdrawal process. Sport bets settle according to official league results and follow identical payout timelines.
Bonus Eligibility
Any account-level bonus or promotion applies across all game types unless specifically noted. Terms never restrict a promotion to one product only without clear labelling.
Account Closure
Whether you close your account from slots, live tables or sportsbook, the process and cooling-off period are identical. Remaining balance is always returned to your registered payment method.
Multi-Device Access
Terms permit simultaneous access across phone, tablet and desktop. Your account balance and gameplay history sync instantly across all devices.
Session Limits
You can set personal session duration limits that apply across all game types. These limits are enforced at the account level, not per app or device.
Dispute Rights
Any gameplay or payment dispute is handled under the same escalation process regardless of where the issue arose — slots, live tables or sportsbook.
Key Protections Built Into Your Account
Instant Deposit Tracking
Every JazzCash, Easypaisa, SadaPay and Raast deposit appears on your account within seconds of confirmation. No waiting, no pending limbo — your balance updates immediately.
Withdrawal Verification
Before your withdrawal clears, we verify the receiving account matches your registration details. This prevents accidental misdirection and protects your funds at the point of exit.
Transaction Password
Set a separate transaction PIN for withdrawals above a defined threshold. This second layer ensures only you can request payment transfers from your account.
Login Alerts
Receive instant notifications whenever someone logs into your account from a new device or location. You can block unrecognized sessions immediately from the alert.
Account Pause Option
Freeze your account temporarily without closing it. During a pause, no one can log in, no payments can be processed, and no sessions can start. You control the restart date.
Gameplay History Export
Download your complete game session data in a standard format anytime. This record includes timestamps, bet sizes, outcomes and final balances for every round you've played.
Frequently Asked Questions About Our Terms
You can request account closure anytime from your settings. We hold your account in a cooling-off state for 7 days, during which you can reactivate without losing your history. After 7 days, the account is permanently closed and any remaining balance is returned to your registered payment method.
No. Your registered payment method must match your account holder name. We verify this at every deposit. Mismatched payment sources are flagged, deposits are reversed, and the account may be suspended pending verification.
Minimum withdrawal is 500 PKR. Maximum single withdrawal is determined by your account level and payment method limits. JazzCash, Easypaisa, SadaPay and Raast each have their own daily transfer caps, which are displayed in our withdrawal form before you confirm.
Withdrawals to JazzCash, Easypaisa, SadaPay and Raast typically complete within 10 minutes of approval. Bank transfer withdrawals may take 1-3 business days. We confirm the exact timeline before you submit the request.
Your account is your responsibility. We recommend a strong unique password and never share login details. However, if you report unauthorized access within 48 hours of the activity, we will investigate and may restore funds if fraudulent gameplay is proven.
Contact our support team with the specific transaction ID, date and time. We review your account log and game stream records. If we find an error on our side, your account is corrected immediately. If the outcome stands, we provide a detailed explanation with supporting evidence.
No. Multi-accounting is prohibited. We use identity verification to detect and prevent duplicate accounts. If multiple accounts are found linked to the same person, all are suspended and balances are forfeited. Open a single account and it's yours to keep.